RETURNS

All sales placed with Pheromone are final.  Please read descriptions carefully and contact us if you have any further questions about a product.

In the unlikely event there has been an error or omission in the description, please contact info@pheromoneofficial.com within 48 hours of receiving the product. Items must not be worn or used and will not be accepted for return without an approval.

Domestic returns must be received within 7 days of the return's approval and international returns must be received within 21 days.

Returns are processed within 48 hours of receipt. Items must not be worn or used by the customer. Returned items that do not meet our return policies may be refused and returned to you at your cost.

SHIPPING

We ship Internationally to select countries and domestically within the USA.

Please allow a few business days for our warehouse to process your shipment (excludes weekends and holidays). A tracking number will be sent to you once your order leaves our warehouse. Pheromone is not responsible for any delays due to carrier constraints.

SHIPPING RATES & TIMES

Domestic Priority/First Class: $8 flat-rate arrives within 1-4 business days 

International (DHL Express): $35 flat-rate arrives within 2-8 business days

INTERNATIONAL

All customs and duty fees are the customer's responsibility to pay. Please contact your local customs office if you have any questions regarding the duty fee for your order. Shipping costs are non-refundable, which includes returns, unclaimed or refused packages and/or failure to pay duty fees upon delivery.

If the customer refuses or does not claim the package, Pheromone will contact the customer via email on file to issue store credit in the form of an e-gift card minus the original shipping charges.

Pheromone is unable to return packages if the following reasons occur:

Refused package
Unclaimed package
Failure to pay duty fees

Any questions concerning our policy on refused or unclaimed packages should be sent to info@pheromoneofficial.com prior to purchasing. 

MISSING, LOST OR STOLEN PACKAGES

Shipments that have arrived at a processing facility (USPS or DHL) and/or shipments that have been marked delivered and are missing, lost, or stolen are the sole responsibility of USPS or DHL Express. Pheromone will not be obligated to handle such issues. For more information please contact info@pheromoneofficial.com.